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The Culture Shock of India’s Call Centers

While we were in Bangalore, we sat in on a call center training course. Our piece takes you behind the scenes, following the stories of three individuals: a trainee applying for jobs, a current call center employee, and a burnt-out employee who is now teaching the course.  Each person’s life was deeply affected by their time on the call center floor, with the graveyard shifts, jump in disposable income, and immersion in western culture the job entailed. One loses control and sinks into heroin addiction, another is so moved she is planning to immigrate to the United States illegally, and the last, who has yet to get a job, struggles to find one on time so he can attract a Hindu bride.

You might be interested to find that your call to India isn’t just helping get your printer fixed, it’s changing the lives of the people on the other side of the line. Let us know what you guys think.

call center


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